General terms and conditions

General terms and conditions for online shop Probotanic Slovenia were written in accordance with Zakon o varstvu potrošnikov - ZVPot (Consumer Protection Act), Zakon o varstvu osebnih podatkov - ZVOP-1 (Personal Data Protection Act) and Zakon o elektronskih komunikacijah - ZEKom-1 (Electronic Communications Act).

The online shop Probotanic Slovenia (hereinafter referred to as the shop) is operated by the company Probotanic Ina Kruljac s.p., Ilirska cesta 6, 8310 Šentjernej, company's registration number: 8141436000, VAT number: SI66810361; the company is also a provider of e-commerce services (hereinafter referred to as the seller).

General terms and conditions determine the functionality of the online shop Probotanic Slovenia, the rights and obligations of the user and the shop and determine the business relationship between the seller and a buyer.

The buyer is obliged to follow the general terms and conditions, which are valid from the moment of purchase (sending of the online order). Finalizing the purchase, the buyer confirms his or her familiarity with the general terms and conditions.

General terms and conditions are available for inspection at the company's branch location - Ilirska cesta 6, 8310 Šentjernej.

1. The registration of a buyer

Before your first purchase, you can register and become a user of the website Probotanic Slovenia. This gives you your personal username (e-mail address) and password, which grants you the access to all the subsequent purchases. The username (e-mail address) and a password unambiguously define and connect the user to the data he or she had provided.

If a user should want to change his or her e-mail address in the future, he or she needs to send an application to info@probotanic-slovenia.si. The change of the e-mail address will be made within three working days after the receipt of the application has been confirmed. The user will be notified of the final decision of the process via e-mail.

2. Information accessibility

The company Probotanic Ina Kruljac s.p. assures that the buyer will be provided with the following information before he or she is bound by any contract or offer:

the information about the company Probotanic Ina Kruljac s.p. (name and location of company's headquarters, VAT number, company’s registration number, transactional account, the address of the branch where it is possible to obtain the products in person)
basic contact information that allows the user fast and reliable communication with the company (phone number, e-mail address)
products' properties (description, appearance, quantity, intended use)
products' availability (if a product is in stock or not)
shipping conditions (ways of shipping, shipping rates and delivery estimates)
prices that need to be determined in a clear and unambiguous way, from which can clearly be observed if they already include VAT
payment methods
deadline in which it is possible to retract the contract and the retraction conditions (the description of the right to retract is in accordance with the Article 43 of ZVPot)
description of the complaint process, including all the information on the person who is in charge of public relations

3. The Order

The purchase agreement between Probotanic Ina Kruljac s.p. and a buyer of the online shop Probotanic Slovenia is concluded at the moment when the buyer receives his or her first e-mail about the status of his or her order. From that moment on, all the prices and other terms are set and apply to both Probotanic Ina Kruljac s.p. and the buyer.

The purchase agreement (i.e. the first message on the status of the order) is electronically stored on the server of Probotanic Slovenia.

4. Payment methods

There are various payment methods available on the website Probotanic Slovenia. These are all the payment methods that are available when a buyer is located in Slovenia:

payment in cash if you want to obtain your order at the company's branch location in person,
payment in cash on delivery to the determined address,
payment with a credit/debit card (American Express, Visa, Mastercard, Discover),
with a money order on the company's bank account/pro forma invoice or
via PayPal

If you plan to obtain your order in person at the company's branch location (Ilirska cesta 6, 8310 Šentjernej), it is possible to pay only in cash.

These are all the payment methods that are available when a buyer is located outside Slovenia (foreign country):

payment with a credit/debit card (American Express, Visa, Mastercard, Discover),
with a money order on the company's bank account/pro forma invoice or
via PayPal

5. Invoicing

The company Probotanic Ina Kruljac s.p. is bound to send/issue an invoice to a buyer on delivery or personal purchase of the products.

The buyer can find a detailed price information and other expenses regarding the purchase on the invoice.

The buyer is responsible for having checked the accuracy of the information before placing an order. Subsequent complaints regarding the issued invoices will not be considered.

6. Prices

The prices are the same for all the users of the website Probotanic Slovenia. You can become a user of the website Probotanic Slovenia at registration on the first purchase of the products.

All prices include VAT. Prices are valid at the time of placing an order and have no predetermined validity.

Despite enormous efforts to ensure the most accurate information possible, it may happen that the price information is incorrect. In this case, or in the event that a price of a product changes during the order, the seller will enable a buyer to retract the purchase.

Gift cards and promotional codes cannot be changed for cash. Discounts and promotional codes are not cumulative.

All the products on the website Probotanic Slovenia are available to be purchased in person at the company's branch location at the exact same prices listed on the website. All prices at the company's branch location include VAT. When purchasing a product at the company's branch location in person, the buyer can use his or her gift cards and promotional codes. The company's branch is located at Ilirska cesta 6, 8310 Šentjernej.

7. Debit and credit cards

In case of payment with a debit or credit card, there are some additional conditions:

a payer (information in a user's account) needs to be the same person or organization as the owner of the debit or credit card,
after the confirmation of the receipt of an order, the order i.e. the final amount of the order cannot be changed.

8. Gift cards Probotanic Slovenia

A gift card is a valid method of payment that is issued upon payment by the company Probotanic Ina Kruljac s.p. in electronic format (a customer receives an e-mail with a gift card that includes a special code that can be used in the online shop) or in printed format (the customer receives a printed gift card at the agreed address). Every gift card includes its code (a unique serial number); the seller Probotanic Ina Kruljac s.p. is obliged to accept it as a method of payment on the online shop Probotanic Slovenia or at the company's branch location.

The gift card can be purchased via the online shop Probotanic Slovenia or at the company's branch location. The same general terms and conditions are valid for the purchase of gift cards as they are for the purchase of other products. The gift card can be paid for in cash. The validity of the gift card is 1 year from the day of its purchase, except in the cases when there is otherwise indicated on the gift card.

Changing the gift card for cash is not possible. The gift card is redeemable only in its full amount. In case the value of the purchase is higher than the value of the gift card, a holder of the gift card needs to pay the difference. The value of the purchase needs to be the same or higher than the value of the gift card.

The use of the gift card:

Select the products you want to buy and put them in the cart. When you are finished, finalize your order. Before entering the data about a client, click in the box above to enter the promotional code and then enter the code of your gift card and click Apply coupon.

When you enter the code, the value of the gift card is automatically deducted from the final price of your order. What remains is the amount that is to be settled.

After you have finished entering the gift card's code, just fill out the rest of the required information and submit an online order.

Within one online order, you can only use one gift card code at the same time.

9. The purchase process for natural persons

A buyer chooses a product in the online shop by choosing the selected amount of the product and then he or she clicks on the button Add to cart. When the buyer has finished with the purchase, he or she can click on the upper side of the website on the button Checkout. If the buyer is shopping for the first time, he or she enters his or her personal data and the desired address to which the package will be delivered. If the buyer has already made a purchase on the online shop Probotaic Slovenia, his or her data will be displayed automatically provided he or she is logged in. After the buyer has finished entering his or her personal data, he or she can see a summary of the order and needs to choose the desired payment and shipping methods. When he or she is satisfied with the entered data, he or she clicks on the button Place order. After having finished his or her order, the buyer can monitor the status of the order on the website Probotanic Slovenia. When the package has been shipped, the buyer will also be notified by e-mail.

The company Probotanic Ina Kruljac s.p. inspects the order, checks the availability of the ordered products and confirms or justifiably rejects the order. Probotanic Ina Kruljac s.p. has a right to call the buyer on his or her phone number when it wants to check the accuracy of the entered data or to confirm some shipping details. When supplying out of stock products, the company depends on their availability by the manufacturer - the manufacturer determines when the products will be available and shipped to Probotanic Ina Kruljac s.p..

The company Probotanic Ina Kruljac s.p. prepares the ordered products within the agreed time and dispatches or prepares them if they will be obtained in person at the company's branch location. Probotanic Ina Kruljac s.p. informs the buyer via e-mail about the withdrawal policy from the contract, where to turn to in case of late delivery and where to turn to in case of filing a complaint.

In case the buyer decides to cancel the order in time, he or she needs to inform the seller immediately on the telephone number of overall support 038640/758-224 or via e-mail info@probotanic-slovenia.si. If the order has already been shipped, the buyer rejects the package and returns it to the delivery service provider. In the case of a purchase in person (when the order has already been prepared to be obtained), the buyer also notifies the seller about his or her desire to cancel the order on the previously mentioned telephone number or e-mail address.

10. The purchase process for legal persons

The purchase process for legal persons is the same as for natural persons with only one exception - when entering his or her data, a buyer also needs to enter the company information in the field Company information where he or she needs to provide the seller with full official name of the company, company's address and company's VAT number.

The website Probotanic Slovenia offers legal persons the following methods of payment:

payment in cash (the upper limit for payments in cash for legal persons is 417,29 € with VAT) if you want to obtain your order at the company's branch location in person
with a money order on the company's bank account/pro forma invoice
payment with credit/debit card (Mastercard, Visa, American Express, Discover)
via PayPal.

11. The buyer's right to retract the contract

On the basis of Zakon o varstvu potrošnikov - ZVPot (Consumer Protection Act), a buyer is entitled to inform the seller within 14 days after the purchase that he or she is retracting the contract, without having to state the reasons for his or her decision. This term starts one day after the purchase of products.

The buyer needs to notify the seller of his or her withdrawal from the contract via the following e-mail address: info@probotanic-slovenia.si

You can use the online contact form available here to notify us of your withdrawal from the contract.

In the case of withdrawal from the contract, the buyer returns his products:

via post to the company's official address: Ilirska cesta 6, 8310 Šentjernej, Slovenia or
in person at the company's branch location: Ilirska cesta 6, 8310 Šentjernej, Slovenia.

The return of the received products to the company within the set time limit for contract withdrawal counts as a message for contract withdrawal.

The buyer must return the purchased items undamaged and in the same amount/state unless the item is destroyed, damaged, lost or its quantity has been reduced without the buyer's fault. The buyer cannot use the products until the withdrawal from the contract has been finalized. The buyer is entitled to carry out an inspection of items to the necessary extent to determine the actual state of the products. Using a product in a way that falls out of the previously mentioned conditions counts as product use, which means that the buyer has lost his or her right to retract the contract.

The only cost of the withdrawal from the contract for the buyer is the cost of returning the purchased products (the cost of returning the products depends on the prices set by the delivery service provider and depends on the fact if the products are treated as a letter/package/cargo). The purchased products have to be returned to the seller within 30 days when the e-mail regarding the contract (purchase) withdrawal was sent. The buyer is not entitled to the refund of shipping costs.

The refund of payments will be made as soon as possible, but no later than 30 days after the receipt of returned products. In order to ensure certainty, accuracy and timeliness of refund and to ensure the official records of payments, the refund is carried out exclusively by wire transfer to the buyer's bank account. Refund in cash is not possible!

In case of withdrawal from the contract where a gift card or some other ways of discount were used, these methods of payment are considered discounts and thus they are not refunded. The buyer receives on his bank account only the amount that was paid in cash/credit card/PayPal. The amount paid by gift certificate or some other way of discount is refunded by issuing a gift card in the remaining amount. During contract withdrawal a gift card is treated as a method of payment and is refunded in the same way (as a gift card), the remaining amount is refunded to the buyer's bank account.

12. Delivery (Shipping costs)

A buyer is entitled to obtain the purchased products at the company's branch location in person - Ilirska cesta 6, 8310 Šentjernej. In this case, there are no shipping costs.

a) Shipping costs in Slovenia

The company Probotanic Ina Kruljac s.p. works with the delivery service provider Pošta Slovenije and GLS. The shipping costs are 3.85 € (VAT included). Delivery time depends on the general terms and conditions of the delivery service provider Pošta Slovenije or GLS. The buyer is obliged to pay the shipping costs if it orders the products via delivery service providers with which the company Probotanic Ina Kruljac s.p. has an active contract. Both Pošta Slovenije and GLS reserve the right to charge some additional costs.

b) Shipping costs in the european countries

The company Probotanic Ina Kruljac s.p. exports its products to most of the European countries (see Table 1). It has an active contract with GLS and Pošta Slovenije. GLS and Pošta Slovenije reserves the right to charge some additional costs.

Zone 1: (Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Germany, Luxemburg, Hungary, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Great Britain, Czech Republic, Spain and Sweden) 7,91 € (VAT not included)

Zone 2 (Belarus, Norway, Ukraine and Switzerland) 15 € (VAT not included)

Zone 3 Croatia 8 € (VAT not included)

13. Safety and protection of personal data

The website Probotanic Slovenia uses appropriate technological and organizational means to protect and store personal and payment data. Probotanic Slovenia uses for these purposes 128-bit SSL security certificate COMODO, issued by the accredited organization.

The seller Probotanic Ina Kruljac s.p. and the company Braintree ensure that credit card authentications and transactions are safe. The seller (Probotanic Ina Kruljac s.p.) does not have access to confidential data of credit cards (card number, CVV2/CVC 2) since these data are stored directly in the vault of the company Braintree. The credit/debit card payment module meets the safety standards set by the payment card industry (PCI DSS).

The company Probotanic Ina Kruljac s.p. is obliged to permanently protect all collected personal data of every user in accordance with Zakon o varstvu osebnih podatkov - ZVOP-1 (Personal Data Protection Act).

The company Probotanic Ina Kruljac s.p. keeps for the indeterminate period of time the following data of users of Probotanic Slovenia: name and surname, e-mail, telephone number, primary address for delivery, country of residence, time and date of registration, archive of past orders, company information (if a user is a legal person).

The company Probotanic Ina Kruljac s.p. uses previously mentioned personal data solely for the purposes of successfully carrying out an order (sending informative material, offers, invoices) and to successfully communicate with the buyer.

The user's personal data will not be handed over to unauthorized persons under any circumstances.

However, the responsibility for the protection of personal data is also in the hands of the user - he or she needs to ensure the safety of his or her e-mail address, username, password and he or she needs to have appropriate antivirus software installed on his or her computer to ensure his or her safety.

14. Communication

The company Probotanic Ina Kruljac s.p. will come into contact with a buyer via different means of distance communication unless the buyer explicitly objects to that and only in accordance with the provisions of ZEKom-1.

Advertising e-mails of Probotanic Ina Kruljac s.p. will contain the following elements:

they will be marked in a clear and unambiguous way that they are advertising e-mail,
the sender Probotanic Slovenia will be clearly evident,
special discount offers, promotions and other marketing techniques will be marked as such. Furthermore, there will be clear terms and conditions determined to participate in them,
the possibility to cancel the subscription of receiving advertising emails will be present in a clear way
the user's wish not to receive advertising e-mails will be complied with completely by Probotanic Ina Kruljac s.p.

15. Reviews, opinions and recommendations

Reviews, opinions and recommendations written by users form a part of the functionality of the online shop and are intended for the whole community of users.

The website Probotanic Slovenia allows all the users of the website to write their own opinions. Probotanic Slovenia does not allow the publication of opinions or other contributions that would be in any way offensive, unsuitable or if they do not provide any benefits to other users and visitors according to personal opinion of the company.

By submitting an opinion or a comment, the user expressly agrees to the terms and conditions of his or her opinion or comment and lets the website Probotanic Slovenia (company Probotanic Ina Kruljac s.p.) publish the part or all of the text in an electronic form or other types of media. Probotanic Ina Kruljac s.p. has a right to use the content of an opinion or comment indefinitely and for any purpose that is in the business interest of Probotanic Ina Kruljac s.p., including its publication in the advertisements or in other marketing communications. An author of the opinion at the same time declares and assures that he or she is the owner of the material and has moral copyrights for his or her written opinions and comments. Furthermore, he or she agrees that these rights are transferred non-exclusively and unlimitedly to the company Probotanic Ina Kruljac s.p..

16. Complaints and disputes

The company Probotanic Ina Kruljac s.p. respects the existing legislation regarding the protection of consumers. Probotanic Ina Kruljac s.p. tries to comply after all reasonable efforts with its obligation to ensure an effective system of dealing with complaints.

Should any problems arise, a buyer can contact the seller Probotanic Ina Kruljac s.p. via telephone (phone number 003840/758-224) or via e-mail (info@probotanic-slovenia.si). The complaint may also be submitted via contact form accessible here. The complaint process is confidential.

In the case of any problems/disputes, the company tries to find an amicable solution between the partners. Provided the disputes cannot be resolved mutually between the partners, a trial will take place in the competent court in Celje.

The general terms and conditions are valid from 9.3.2018 until further notice.